When returning a product, please mail your package to the address below. Carefully pack your return items in a box large enough to accommodate all the items and include your original Invoice in the box and seal it tightly. Please allow 2 - 4 business days for processing after we have received your return. After processing, you will receive an email detailing your Return Information.

Bakhuis Media B.V.
ATTN: Returns Dept.
Bakhuis Media B.V.
Planthofsweg 30
7601PK Almelo
Netherlands

Return Policy

• Your Return Shipment must be shipped within 20 days of the day your order shipped (the "Ship Date" on your invoice).
• You must fill out the Return Form in its entirety and include it with your Return.
• Merchandise must be factory sealed to receive a refund.
• Opened items cannot be returned unless DEFECTIVE.
• Defective Items will be replaced with the same Item only. NO Refunds.
  
• ALL of the Original Packaging; Case, Booklets, Liner Notes, Bonus Discs, etc. MUST be included.
• We do NOT pay for postage on returns of unopened items.
• Shipping Charges are not Refundable.
• International Customers are responsible for Duty Taxes and Shipping Charges if order is refused.
• Promotional Items cannot be Returned for any reason, unless Defective.
• Certain promotional sale items may be sold in sleeves without box art or cases. Those items are only eligible for Replacement; no Returns or Refunds.
• If a package is returned to our facility without reason, we may contact you via the telephone to resolve the issue in a timely fashion.
• Returns will only be accepted for items with a manufacturer defect. The item will be replaced with the same item and no credits or refunds will be issued.
• If you return Adult products that you did not purchase on our site, we assume no responsibility for those products and they will not be returned under any circumstances.
• Non-defective novelties and sex toys (including books) may not be returned for any reason.
• Defective novelty items can only be replaced with another of the same item, no substitutions will be made and no refunds will be issued.
• Certain Lingerie and Costumes are EXCLUDED From Returns or Exchanges:
• Panties (Please note: due to federal laws and for the health of our customers and staff, we are unable to accept returns on panties or any items that cover the genitals.)
• Items that have been worn
• Items with tags removed
• Items that smell of cigarette smoke or perfume
• Items with human and/or animal pet hair
• Items with stains
• Items not returned in original packaging